Frequently Asked Questions
Everything you need to know about shopping with Canada Luggage Depot
What is your shipping policy within Canada?
We offer free standard shipping on orders over $99 across Canada. Orders are typically processed within 1-2 business days, and delivery times vary between 3 to 7 business days depending on your province.
What is your return and exchange policy?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do your products come with a warranty?
Yes, most of our branded luggage and travel gear come with a manufacturer's warranty. The duration and coverage depend on the specific brand. We recommend keeping your receipt as proof of purchase for any warranty claims.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight variations in color may occur.